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CONTACT US WITH 24 HOUR SUPPORT

The goal of ChessBoss.com is to provide quick and convenient service to our customers. We are here 24 hours a day to offer quality customer support when you need it. If you are experiencing technical problems, please give us as much detail as possible so we can serve you better. Feel free to write to us with any questions, comments or suggestions for prompt feedback.

 
General Support 24hrhelp@chessboss.com
Cashier cashier@chessboss.com
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  1. Why is ChessBoss the best online chess server in the world?
  2. When can I start playing and how?
  3. What if I don’t know the rules of some of the games?
  4. Can I play for free?
  5. How do I download free software? Where do I find it on my computer?
  6. What is a game number and tournament number?
  7. How do I make a new game to invite an opponent?
  8. What type of language is acceptable in the chat room?
  9. What happens if I get disconnected during a game or tournament?
  10. How do I register for a tournament?
  11. What if can’t make it to the tournament or don’t want to play anymore?
  12. How many games and/or tournaments can be played at the same time?
  13. How do I cash out the funds and what are my options?
  14. I would like to play under different names, can I have more than one ChessBoss account?
  15. I have a question about the ChessBoss VIP Program.

  1. Why is ChessBoss the best online chess server in the world?
    Play chess online at ChessBoss.com, the premier chess site on the Internet. You’ll find rich variety of chess tournaments, best chess games on FREE user-friendly software & latest technology with finest graphics. ChessBoss.com offers real or play money games with world famous chess players and biggest bonuses. Want to spice things up a bit? Chess gambling gives an exciting twist to your chess experience. Chessboss.com lets you play for real money or fun cash. The most modern and up to date technology is used to make the game competitive and the graphics make the experience as good as sitting across the table with an opponent in the real world. Moreover, large amounts of money are given away as prizes every month, so even minors and others who do not wish to gamble have a chance to win prize money.

  2. When can I start playing and how?
    Right now! Install free ChessBoss software and start playing in just minutes with our simple download.

  3. What if I don’t know the rules of some of the games?
    Rules for all chess variations, free chess strategy and tips are available at ChessBoss.com.
  4. Can I play for free?
    Yes! You can play on ChessBoss for free. Just download our free software available at www.ChessBoss.com home page and register. There is a rich variety of chess games and tournaments offered absolutely free under Free Games.

  5. How do I download free software? Where do I find it on my computer?
    Just click on the Chess Download Banner on www.ChessBoss.com and follow the instructions. For more details you can check out ChessBoss Tour.

  6. What is a game number and tournament number?
    The game number and tournament number are numbers that identify all games and tournaments you play. Using this number you can refer to previously played games and tournaments for review.

  7. How do I make a new game to invite an opponent?
    To invite someone for a game click on Start New Game button and choose a game, time and amount you want to play for.

  8. What type of language is acceptable in the chat room?
    We are aware that many of our players reside in countries where English is not an official language, but for integrity and security purposes we must choose one language to be used in the ChessBoss chat. Profane and insulting language is strictly prohibited at our site. We also do not permit solicitation for money or play money and flooding (sending of frequent messages and/or advertisement that disturbs communication between other players).

  9. What happens if I get disconnected during a game or tournament?
    In case you get disconnected, your game will be adjourned 2 times per 24 hrs. In this case you have up to 30 min or until the end of the game time to come back and finish the game, otherwise it will be forfeited automatically. If you get disconnected more than 2 games or tournaments per 24 hours the game will automatically be cancelled after your game time runs out.

  10. How do I register for a tournament?
    To register for a tournament a player must be logged on to his ChessBoss account. Click on Tournaments tab, choose the kind of tournament you wish to participate in. Open this tournament’s lobby and click on green “Register” button.

  11. What if can’t make it to the tournament or don’t want to play anymore?
    If you changed your mind about playing the tournament that you have already registered for, simply look up the tournament lobby of the event and click the red “Unregister” button.

  12. How many games and/or tournaments can be played at the same time?
    A player can participate in up to 3 games and 3 tournaments at the same time. It is suggested that you realize your limits in playing multiple games/tournaments before joining.

  13. How do I cash out the funds and what are my options?
    To cash out your funds, please sign in to ChessBoss and go to Cashier--> Withdrawal. You can find further information about cash out options in Getting Started section of our web site or contact us by email at cashier@ChessBoss.com.
  14. I would like to play under different names, can I have more than one ChessBoss account?
    No, ChessBoss players are not allowed to have more than one account per person for security reasons.

  15. I have a question about the ChessBoss VIP Program.
    For information about our VIP Program, please refer to VIP section in the main menu on www.ChessBoss.com. If you have further questions, please contact us by email at vip@chessboss.com.